Frequently Asked Questions
What is the packaging used for transport?
We use a strong and professional metal box designed for long-distance transportation to ensure the safety of the machine.
How long is the delivery time?
Orders are generally processed and shipped within 5 working days after payment is received, depending on the order quantity.
What certifications does this machine have?
The machine holds CE certification and other relevant international standards for safety and performance.
What payment methods do you accept?
We accept secure payment methods including T/T (Bank Transfer) and Western Union.
Do you provide technical support?
Yes, we have a professional technology support team. We provide technical documents and timely assistance through various online communication channels.
What is the warranty and malfunction protocol?
We offer a 2-year warranty. If any malfunction occurs, please provide photos or videos. Our after-sales team will contact you to solve the issue within 1-3 days.